Fondren Forensics

When returning your instrument for repairs or service, please follow these steps so we can serve you better.

1.	Request a Returned Material Authorization (RMA) number from Fondren Forensics, Inc. (tel: 817-456-7369 or email).

2.	Submit one online form for each instrument being serviced.

3.	Include a printed copy of the form with the instrument being shipped to Fondren Forensics, Inc.

4.	Domestic Shipments (USA) ship prepaid (via UPS, FedEx, DHL, etc.) to:
		Fondren Forensics, Inc. 1404 Brown Tr Suite B-D Bedford, TX 76022 phone: 817-456-7369 fax: 817-268-3900

5.	International Shipments ship prepaid via Express Courier to Fondren Forensics, Inc. at the above address. (We recommend shipping via UPS, FedEx, or DHL. Their service is door-to-door, including customs clearance.) NOTE: ALL international shipments must include a Commercial Invoice showing the description of the instrument and declared value, for customs purposes only. Include the following information on your Commercial Invoice: "US Goods Returned for Repair/Calibration. Country of Origin: USA. Customs Code: 9801001012" Failure to include this information within your Commercial Invoice may result in US Customs assessing duties on the shipment, which will be charged to the shipper.

Authorized Repair Center for the Intoxilyzer®.

Intoxilyzer® Service Request Form

Returned Material Authorization Number:

Date shipped to Fondren Forensics, Inc.:

Method of shipment/Carrier:

Airbill/Tracking number:

Date equipment is required back:

Do you require a written quote?:

Yes

Contact Information

Name:

Institution/Organization/Company:

Shipping/Delivery Address:

City:

State:

Zip Code:

Tel:

Fax:

E-Mail:

Equipment Information

Intoxilyzer® Model and Series:

Serial Number:

Service Requested

	Calibration Services Only

	Printer Repair/Maintenance (Please describe problems.)


	Routine Maintenance (Please indicate when last maintenance was performed and by whom, if known.)


	Diagnose and Repair Operational Faults: (Describe problem. Please be as specific as possible, including how long the instrument has been out of service.)

Payment/Billing Information

	Billing Address: (if different)

	City:
	State:	Zip Code:
	Tel:
	Purchase Order Number: